I really tried to give this location a fair shake, but in the last 3-4 attempts, I've experienced the following...
- screwed up orders
- orders screwed up even after re-explaining the order (iced coffee with coconut milk? Is it that hard?)
- fancy new order screen where you can review and approve your order...if they bothered to use it
And, the icing on the cake:
- getting stuck in the drive-thru for 30 minutes (no exaggeration) and failing to get as much as an apology from the barista. (But my order was correct!)
That last (and final!) time, I actually called corporate from the drive-thru to tell them to get some new management in here, pronto. Props to corporate customer service - they were very gracious and loaded up my gift card in apology.
Save yourself the agony and go up the street to 7th Ave & Missouri. Thank me later (maybe I'll see you there!)