I feel like you're always going to get more honest service at a small business as opposed to a chain. This is definitely the case here. Finding a mechanic you can trust is valuable and I've never felt like I was being taken advantage of here. The owner is a character. He's just pure yinzer. I assume it's his wife who calls me on the phone and she is always pleasant to deal with. Plus, I can just take the bus to town so I don't have to be late for work.