Alright, I called this place at 0745 and they said come down, no appointments, first come first serve. I got there at 0815, nobody but 2 people, vehicle bays only had 2 in so I thought cool be out in a flash. My car didn't even make into the bay until 0945. Paperwork in hand out the door at 1014. That will be my last visit to this location. I'm not writing off Big-O for good, but I'm done with this location. Cool cats inside for customer service but the wait?