I really wanted to dislike this place. I thought for sure I'd hate it and think it was overrated. I've driven by and seen the lines and laugh "I'm not waiting in a line like that for food."
So one day my daughter got out of school early, and we rushed to try it before the line starts. Which worked, only two families in front of us. To start, the atmosphere was NOT my thing (note one star missing). It reminded me of a concession stand at a zoo (flies and all).
But the food was sensational. I ordered the Blue Cheese and Bacon Burger, which was one the best burgers I've had in AZ. My daughter ordered the chicken tenders, which were delicious (we always share a bite, just to compare). We don't usually eat fries, but even their fries were good. I also had the onion rings, which I've had better.
We will go back, and I will try one of their huge fresh salads that I saw others with.