I read the reviews and said yes this is where i want to go. Heather was the one who was to cut my hair. I showed her pics of what i wanted. It wasn't what she did. I looked at it and wasn't happy, but none the less paid for it and tipped her. Went home tried to get it right by blow drying it again, trying to see if it would work, just wasn't happy at all. The cut was uneven. I went back in and she was at the greeting area. I told her i just wasn't happy and explained again what i wanted. She argued with me, i asked to speak with the manager, she called David. He was very apologetic and asked auggie to fix my hair. Auggie fixed it and once i looked at it, i let out a hugh sigh of relief. He did an amazing job. Would highly recommend this place, just not Heather.