I'm not at all surprised that LVVWD averages one star reviews- Terrible customer service. Maybe a senior manager should look into this!
The agents are robots. Tried to call and ask for a manger several times with no luck after waiting for an average of 35 minutes each time! When I did finally receive a call back 4 days later regarding a check that was issued to my dead brother...by the way she had zero compassion regarding my brothers death. She tried to explain it's the company's policy----blah blah. So my brother's money belongs to them? Such crap! So disappointed!
I should have let the account go into collections 3 months ago----and they would have been screwed & stuck with hundreds of dollars worth of debit---but I did the right thing and paid the account in full & closed the account after my brother's death. Doing the right thing means nothing in this company's eyes. Shame on you Las Vegas Valley Water District.