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  • The actual hotel is pretty nice. It is clean, comfortable, nice pool and nice workout room. The location is good as well. My complaint is about the customer service. They promised us a full refund if we canceled rooms. We had to cancel some rooms because we had a big group and less people came then expected one of the nights. They didn't tell us we needed to do a 3 night minimum so we were stuck paying a much more expensive rate for the two nights we stayed there. They wouldn't do anything about it. They also didn't have my room available until 4:30. The staff was very unhelpful altogether.
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