I'm all about customer service and this Courtyard has awesome staff!
I travel for work frequently and know my way around a hotel. My room is always upgraded (perks of being platinum baby!). Some Courtyards also include a microwave in your room but this courtyard does not. However there's a microwave downstairs next to reception. I have a refrigerator in my room which helps because I practically live here Monday-Thursday.
They have free shuttle service to and from Cleveland airport which rocks. And if you live local and want a cheap place to park your car they offer park n ride services for a fair price.
The gym is tiny with 2 treadmills and 2 ellipticals and some free weights. They have a clean pool and hot tub.
Food is expensive at their little cafe but you're within walking distance to all types of food options and the mall.
Great location and friendly staff gives them 4 stars in my book.