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http://www.openvoc.eu/poi#funnyReviews
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  • Went in to get an alignment on my 2011 Camaro because I have the lifetime alignment on it and replaced the rear springs. When I asked if they had a flat roll on alignment rack because the Camaro is lowered I was told that they did not and they recommended that I go to Tire Works. I asked if there were any Firestone's in the area with the flat roll on rack and was told that the Sahara store was the only one in Las Vegas. After three trips (30 minutes each way) to the Sahara store for the alignment the Saraha store manager told me that the Pecos Ridge store had the same rack as her store. I stopped by the Pecos Ridge store and spoke with the same sales person and he told me that they did have the rack but the manager did not want to perform the alignment on the Camaro because it was to low. The Camaro is only 1 inch under stock and I was told by the Sahara manager that it was not low compared to most lowered cars. The Sahara store manager called this store manager to discuss the situation and this store manager tried to blame his employee when I know that his employee discussed it with him on my first visit. I followed up with a complaint to Firestone and was told that I would get a response in the next 24 hours. It has been weeks and zero contact from Firestone. Based on my experience at this location and on other reviews I would recommend a new store manager that cares about his customers.
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