Solarcity has maintained professionalism and sincerity from the start of service until the end. It is apparent how important each customer is. Customer care prides themselves on answering every call within a short period time, answering every question with as few transfers as possible, and answering every question throroughly to ensure that a customer is satisfied and comfortable with their decision to go solar. The staff is knowledgeable about their service and seem to really take pride in how they represent the company.