I did some reviews before hand and saw people were not happy. I wanted to decide myself if it was true. Immediately walking in I was greeted. I did have a Groupon which was no trouble at all. Was seated quickly and they were nice enough to give me a cold water bottle which was refreshing. The nail tech was was awesome. We laughed and literally cried during my time there. She was attentive and assertive of making sure I was comfortable. I love how "bling bling" the inside was very cute! Better decoration then some places I've been to. The location isn't the best plaza but the store itself was great. Will deff go again.