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  • WOW, what HORRIBLE service! I order delivery ALOT and have NEVER had such a TERRIBLE experience. Ordered through Eat24 and was estimated at 45-60 minutes. At 60 minutes we messaged Eat24 who called the restaurant and was told that there was some type of mix up which location the order was made to, they apologized and it would be arriving in about 15 minutes. After another 15 minutes we again messaged Eat24 who contacted Angelina's and informed that that if the driver had not yet left to please just cancel the order; we were told that it should be arriving within 5 minutes. Over 15 minutes later there was FINALLY a knock at the door...which means, since I work near the restaurant and know exactly how long it takes to get to my apartment, the driver had NOT left when we made the first call I can only assume lied to avoid cancelling the order. SO, not only did we have to wait an hour and 45 minutes for the food to arrive, when it did it was ALL cold and soggy. Spoke to Eat24 about the issue and they called the manager. We were told that they would give a $10 credit (for a $40 bill) for another purchase - HA, well, that's just unacceptable as I will NEVER eat there again! We were then told the only way I'd receive a refund would be to return the food myself to the restaurant. Again, UNACCEPTABLE! Why should I have to drive out of my way to return something that could have been cancelled had I not been deceived in the first place! Not to mention that since they took so long to arrive the first time, I was now running late to a previous engagement; if they'd like the food returned, it would be waiting for them by the front door. I do (and have) worked in customer service for over 15 years and know exactly how disputes should be handled and what customer service should look like; had I been offered at least a partial refund initially (along with an apology by the delivery driver who obviously was in no hurry to get it to the door) this review would have been much different...although, even under optimal circumstances, the food would not be considered spectacular by any means. On a positive side, Eat24 is a great service who was able to advocate on our behalf so I will highly recommend their service. But, regarding Angelina's I would highly recommend you STAY AWAY.
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