This store is one of Charlotte's best kept secrets that more people should know about. The staff is super helpful and most have been there a very long time. They go out of their way to help you out every time. If they don't have your size or color they order it for you and it is shipped to your home at no charge. Usually in a day or two. I bought a pair of Costa sunglasses there with a lifetime guarantee about three years ago. The rubber around the nose guard came undone and I took them in. They looked up my info, printed a receipt and told me I would have a new pair in a week. I took them in at noon on a Wednesday. 23 hours later a Fed Ex truck pulled up at my house with a brand new pair. 23 hours. Orvis is as good as it gets at customer service. And their products are top notch and worth the price. If you want to upgrade your wardrobe and have a great customer experience while doing it, stop in and see the friendly staff at Orvis in Phillips Place.