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| - I love Dr. Apley but the office is horrible. You can't get anyone on the phone, I've had to request prescriptions several times before they are filled (repeating ones my child has had for years, not new ones.) Finally, don't ever take any of their referrals. They sent my daughter to the worst orthopedic surgeon I had ever seen.
Recommendations: Review or at least know about your referrals. Just looking them up on the web and giving a name, does not work. He wasn't even a pediatric one, but a geriatric one!
Get a new phone system, I tried from 4:40 - 5:00 to get through but all I got was "thank you for calling Camelback Pediatrics. Please view our web." Seriously?
What web? Your webpage is worthless. Most doctors have interactive webpages you can view your own files, pay bills, leave messages etc.
I hope you really take these recommendations to heart. I've only go there because I love Dr. Apley, but this is not the way you would want your office run. And yes, I have complained before, but obviously, nothing gets done.
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