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| - Came last week for the grand opening special during lunch and thought it was ok. For about 12 bucks for AYCE Korean BBQ, the grand opening special is a great value and we thought the meats and some appetizers were really good, although service were a little lacking. Keeping in mind that this business is under new management, and there might be some kinks that need ironing out, I'm giving my experience a 3-star rating which was really difficult because...well...just read my review:
The interior is a little dated and it is super hot inside, most likely because there are grills on every table and everyone is grilling at the same time. Not sure if the big copper looking vents above each table work because they were silent, but I didn't think we smelled too bad after leaving which was good.
We got set up with a crystal grill top when we sat down that I thought was pretty cool and it definitely retained heat a lot better than a normal grill top and was non stick as well. I realized after talking to my friends that came on subsequent days that there were apparently 3 different types of grill tops but I think I would still prefer the crystal. I was still able to grill meat 15 min after the flame was turned off by one of the staff...this wouldn't have been possible on a traditional grill top. The secret is to wait until the crystal heats up before placing the meats on top. The staff did not allow us to heat up the grill after switching us out to a clean one and threw all our meat on top of the grill for us while it was still cold. This pissed us off, especially because we prefer to cook our own food and don't appreciate them butting in and grabbing our meat/tongs off the table, especially if they're going to screw it up and do it the wrong way. They also kept trying to serve us cooked meat with our tongs that had been used to touch and flip raw meat, making us a little uneasy. Not sure why they have to be so controlling!
Also, there appeared to be a language barrier and we were unable to get items that we needed such as napkins, water and sauce refills and additional orders. When the servers came by we attempted to communicate things that we needed each time. They would either have a confused look on their face or acknowledge us and then never return with the item requested. We asked about 4-5 times for more sauce before we got it. Same with napkins. One of the servers even blamed me for Michael K not having a plate even though she was the one that never brought him one! WTF! If I had to rate service alone, it'd be a 1 star rating for sure! Either bring a Korean speaking friend or expect to have to ask 4-5 times for everything you need.
Food quality was better than I had expected and the meats appeared fresh and well marinated. My favorites were the bone-in galbi and pork belly. Just don't let the staff see you cutting meat while it's raw or they will give you a lecture about waiting until it's cooked. Really? With scissors and tongs that have already been touching raw meat? This will also make them want to cook and serve your food for you....if I wanted that then I would have gone to Bennihana or something.
With all the service issues I am not sure how they'll ever have a good customer service rating...because of this, they're definitely not worth more than their grand opening special and once their price goes back up to normal I would not come back or recommend this place because you'll be here forever trying to grill and eat just 2 plates of meat due to service issues and waiting on your orders, drinks, napkins, sauce, etc.
I also would not recommend doing both sushi and BBQ together...pick one or the other and sit at the designated section. Tony T sat with us in the room with all the table grills and it took him forever to get his sushi orders and some of them were wrong or confused for something else. If you want sushi, go sit at the sushi bar near the front door!
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