Manager was incredibly abrupt and rude.
Let me explain.
I was a participant at an all day meeting at the hotel. We ordered pizza and I was helping the driver carry them in.
From in back somewhere a woman comes out and starts yelling at me. Something about the contract didn't allow food brought in and an additional charge for each participant would be added to the bill. Here's the deal- I was carrying food.
She had no idea who I was and I was not the organizer or the contract signer.
In fairness the clerk at the counter was very helpful with where to order from
and couldn't have been any sweeter.
You wonder how a manager so rude can have such a nice employee.
We gave the staff a pizza and the organizer of the meeting talked to the
"Manager". I didn't get an apology but I will get satisfaction by telling everyone I know never to stay at that particular hotel.
Penny wise, pound foolish.