My wife and I had lunch at Applebees on 1/10/14. As usual, we ordered off the lunch menu. The last time we were here, I ordered the mac/cheese and it wasn't very good...kind of watery with little cheese. I ordered the m&C again and this time it came prepared perfectly. Our server, Jennifer B was very attentive without being overbearing. Our server asked me to take their survey at my convenience and showed me the information on the receipt for taking the survey.
I took the survey today, answered all the questions, gave the experience a very good rating until I came to the last section of the survey...Applebees wanted my full name and address plus phone number and I would not give that information.
So Applebees, here's a suggestion for you...if you want your guests to provide answers to a survey, MAKE IT ANONYMOUS!
The 5 star rating is for the restaurant, food and service. I give the survey a 0.1 star rating.