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  • I expected quality care and service but certainly did not get it. After I went back to be prepped for surgery, the nurse asked what time I was told my surgery would take place? After I told him, he frowned and said they put me on the schedule for a later time by mistake but if they hurried, we'd be fine. The next nurse wrenched my arm in the air until i screamed in pain and told her to let go. i was there for shoulder surgery. She then said 'wow, it feels like its dislocated'. I said it probably is now. She then blew out the vein in my hand but continued to dig around with the needle trying to 'get it'. After several minutes of unsuccessful attempts and me writhing in pain, she finally decided to move up top for the IV. The anesthesiologist had the personality of a rock. They finally took me in for surgery. I woke up in excruciating pain. The recovery nurse told me shoulder surgery was one of the toughest to have. I was literally moaning and crying from the pain. She asked what my pain level was and i told her at least an 8! She said she couldn't give me any more demerol, and did I want her to get my husband. I told her no, my little boy is with him and I'm in too much pain. I asked what time it was and she said 10:10. She gave me a Vicodin and left. She came back and asked me if she could get my husband again. I asked what time it was and she said 10:25 and how about if she helped me get dressed. I gave in and said sure. As soon as I was dressed she went and told my husband to get the car, without asking me if i was ready. She wheeled me to the front door, and was gone the second I stood up from the wheelchair. Also, neither the doc or the anesthesiologist came to see how I was in the recovery room. I felt like they rushed me out so they could use the bed for someone else and they didn't have my pain level under control. I will never go here again. I'd switch doctors if I had to before using this facility ever again. If i ever need surgery again,, I'm Sticking to Scottsdale healthcare from here on out!
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