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| - This Applebee's has always been one of my least favorite restaurants in the Surprise area. To me its always a lackluster experience. Maybe its the fact that this place is typically packed full of senior citizens which kind of makes it feel like I am sitting at an old folks home rather than a restaurant. I typically like Applebee's, but this one not so much. My family and I went here the other night after several hours of cruising around town looking at Christmas lights. Needless to say we were hungry and Applebee's was one of the few restaurants in the Surprise area that remains open after 9 PM. We walked into the place and was greeted by a young hostess who looked as though she was sedated. We were given a monotone greeting and escorted to our table. I noticed that the bill from the previous customers was still on the table. I made a joke about using the money inside it to pay for our meal, but she was too sedated to get the joke or my cue to remove it. I don't think she even understands that you should never sit a customer at a table where the previous customer's bill is still on the table. She just walked away, leaving it there for us deal with. Its not the end of the world, but it just another example of how the younger generations are clueless about service etiquette. A short while later, our server approached us and quickly noticed that the previous customer's bill was still on our table. She quickly snatched it up and I thought to myself there is a server who understands restaurant etiquette, but then she tossed the billfold onto the table behind her and left it there for the remainder of our meal. As a customer, I wouldn't like my bill being left behind for anyone to see. From a manager's point of view, this is not good practice, and will likely result in stolen money, lost receipts, and trouble reconciling at the end of the night. Anyway, I was in a Christmas mood and ordered a Baileys on ice and what I got was less than a swallow full of Baileys poured over ice. Basically what I got was ice cubes coated in Baileys. The only way I could get any Baileys was to suck on the ice cubes. My wife commented that it looked like I was given an empty glass of Baileys that someone else had already drank. I commented to our server about this and she just said sorry. Hey, at least I got a sorry. We also ordered chips and salsa as an appetizer and couldn't stop laughing when it arrived at our table. What we got was 13 cold stale tortilla chips with a thimble full of salsa. What a joke! I was hoping for something similar to what you get at Chili's...a basket full of fresh, hot, steamy, tortilla chips with enough salsa to finish the entire basket. Booo Applebee's. A short while later our food was delivered by other servers and before we noticed that we had no silverware they were gone. We had to wait five minutes before we could wave down our server for silverware. Then we had to go through this process all over again with the ketchup. I don't understand in this day and age where ketchup is such a main staple in the American diet that restaurants don't stock tables with ketchup. On the other hand, the thought countless strangers handling a ketchup bottle always gives me the heebie-jeebies. Ketchup is a lose-lose situation for me. The remainder of our experience there was blah. Our server was MIA most of the time, especially when it came time to paying our bill. This added another 10 minutes to our checkout process waiting for our server to reappear. All in all, another disappointing experience at this Applebee's.
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