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  • I've always had a positive image of American Eagle. They always carry the hottest clothes, carry my size (which can be a challenge sometimes because I'm 6'4"), and are always friendly and happy to help! However, this store was the COMPLETE opposite of that!!! The greeter was very selective in who she was passing promotional flyers to when I arrived. After finding the men's section, specifically the jeans section, I found myself lost and confused on which pair would best suit me. I kept looking around hoping that an associate would come over and help, but I couldn't even see any associates. When I finally did find an associate, she was busy chatting it up with another associate and I had to interrupt their conversation to get her attention. Her english was very fragmented, but I could tell that she could still understand what I was asking/looking for. She finally found me a pair of jeans to try on and I went off to the dressing room to try them on. While I was back there, she came back and yelled over the door that they couldn't find the larger size that I was hoping they would have (which is weird because this store is located DOWNTOWN). Then, she left before I could ask her a question. I finally left, feeling disappointed and emotionally drained. My experience here totally killed my day of shopping and I highly recommend just traveling down to Burlington, VT to shop at one of their stores because at least there, you'll see friendly associates wanting to help you find what you need.
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