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  • I placed a reservation on the phone to go to the Casino in Nigara Falls, for myself (Member) and 3 non members visiting from France, I was told that for the non members the fee was $30 per person, which was fine, I supposed to depart from Toronto, China town, when I arrived, I was told the bus was already full, I was confused as I placed the reservation in advance, provided my name and left my cell just in case, they had no explanation and were very rude, I called the same number where I placed the reservation, they told me that because it was a long weekend blah blah blah, then when I asked about why they didn't use a reservation sheet to let people get in the bus, "Sally" hanged up on me. bottom line, terrible service, non existent customer care, if you try them, just be prepared , you might not even be able to go
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