I have used Albert for a number of years now and always had a good experience. However, last week I put too many things down the disposal at once (my goof) and his son came out to fix it when I was out of town. The disposal was working fine but there was a clog somewhere in the pipes that prevented the water from draining.
The clog was "fixed" when I returned but clogged again a few days later without putting anything down the disposal. Precisely the same problem as before. Albert came out to fix it and cleaned out a good sized clog in the pipes. When I reminded him his son came the week before for the same problem, Albert checked with him and he was told the disposal was clogged and not the pipes (which were not cleaned).
To make matters worse, he insinuated that I was playing his son against him to get the work for free. I reminded him of all the work he has done for me over the years and this seemed rather petty to try now. And of course it wasn't true to begin with. We went round and round but settled for a smaller amount.
This whole experience is very disappointing given the number of times I have used him in the past. Not sure I will use him in the future.