Seems like everyone here is stinging over the mandatory gratuity. The massage I received was from Mary and I had a great time. It was 75 minutes of bliss. If anything I kept stressing about how much time I had left because I didn't want it to end especially since I wasn't feeling that great the past couple of days. I came with my 2 sisters; I was the first one to be taken to my room and the last one to come out so I was never rushed. We came early in the morning so there weren't very many people there and we helped ourselves to some fruit, water, and fruit juice. I had the hot rock massage for the very first time. Most massages I get are deep tissue or trigger point so this was an extremely relaxing experience. The steam room felt wonderful and was a great end to my spa experience at Mandera.