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| - This review comes really late, but I feel compelled to write about my experience with the HORRIBLE CUSTOMER SERVICE HERE! My husband purchased an hour long deep tissue massage, it was the last one of the day so that we could go and have dinner, gamble and go have some fun in the casino afterwards. The massage itself was good, nothing amazing but good.
Here is the beginning of the bad..It was a little uncomfortable when the masseuse tried to sell me add ons (aromatherapy etc) and when I refused he actually huffed like he expected that I would be so cheap (nothing at the hard rock spa is cheap need I remind anyone), and then he cut my massage short by about 10 min because he said that they were closing and they needed to get things cleaned up.
Of course I was upset, but Im not good with confronting people especially when not clothed!
So I gathered my things, and went to sit in the jacuzzi tub before my shower...
Here is the rest of the bad...
The staff neglected to tell me that the spa was closing right after my massage, MEANING CLOSED TO EVERYONE...I didnt know that it would require me to quickly get clothed and get out!!!
I had oil all over me, in my hair, and they wanted me to leave! If I had known this I never would have booked the last tx of the day! We were supposed to have dinner at the steakhouse and I didnt even have time to fix myself!
At this point I refused to leave without at least taking a shower, but come on girls, who goes to hang out at the hard rock on a fri night without doing your hair, makeup etc???
I was SOOOO Mad, and they didnt even care or bat an eyelash that I was paying for my service and they were SHOO-ING me out as I was buttoning up my clothes. The girl at the front said I could use the bathrooms in the casino to finish getting ready!!!
Are you kidding me??? I had to walk thru the casino with wet hair, no makeup, and use the public bathroom to try and fix myself!! Needless to say, it ruined my evening.
I WILL NEVER GO TO THIS SPA AGAIN, AND I WILL TELL EVERYONE ABOUT THIS EXPERIENCE!!!
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