| rev:text
| - Unprofessional, rude, and traumatic! Anyone thinking about getting treatment here please read:
I have never had an experience similar to this one by any healthcare professional ever. I saw Stephanie and Jill for botox, I was told that if I had any concerns that I could, "Pop right in but not to worry because everything would be fine."
Within a week I started to notice that something was not right!!! When I contacted SSHH there seemed to be no concern or empathy for what was happening to me. I made an appointment for the following day and the woman I spoke to, without ever seeing me or asking me for details, tried to tell me what was happening was normal and that I should wait another week. I told her I had some major concerns and that I was a little upset and that I would really appreciate it if I could come in so that someone could look at me.
I got a call about an hour later letting me know that my appointment was being canceled because Stephanie would not be available, "even for 5 minutes" and that I would have to make an appointment for the following week. I reiterated how upset I was and that I really did not feel comfortable waiting that long. At this point I started to get the feeling that all they wanted was my money and that there was no accountability for mistakes made.
I ended up walking into the office and after crying in the waiting room I was taken back to see Stephanie and Jill. Still crying, I let Stephanie know that I was upset and having some concerns. She interrupted me to accuse me of being rude to the staff. Her demeanor was very off-putting. I was told to "Show her what the problem was" and then ordered to sit down. I told Stephanie that I wasn't exactly feeling comfortable and asked if she could explain to me why this happened and how she is going to fix it. She said she was going to "freeze the other side of my face" and after hesitating she told me that I could either fix it now or leave. I knew that didn't sound right. I sat down and while still crying, Stephanie poked me with the needle and said, "There you go. Have a nice day." I left the office in tears.
There was no accountability, no patient education, and no compassion. I work in healthcare so I can understand both sides but no patient should be treated as I was. I am not upset that I had an issue with my botox, I understand that can happen, I am upset about their unwillingness to listen, unwillingness to make time for me, and lack of patient care. Seeing how they responded to a problem makes me doubt their skills and credibility. I was an am still very scared of what the outcome is going to be. I would not recommend going here to anybody! This was a traumatic experience. Save your money and always make sure you look into experience/credentials.
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