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| - This was one of the worst dining experiences of my life. As a general rule of thumb in Toronto, if you want to avoid a bad experience, wait for a newly opened restaurant to iron out its service issues. I hope this place is new or otherwise it's just a disaster. So to back up my statement: we walk in and are instantly confused by the ordering system. The guy at the cash gives me next to no help and the typical entitled restaurant staff judgemental look when I ask him "so how does this work?", as if it was a straightforward process. To be clear, I am confused because when we try to sit down I'm being told that the seats are needed as they are reserved, as in a sit down restaurant although it's set up as a take away joint. As a side note, no one ever used those seats aside from random walk ins like us. The Bob Marley playlist ends and music stops, no one bothers to hit play again so you have this awkward vibe of extremely overlit led lighting, no music and people walking in confused with no one directing them. Food takes 40 minutes to arrive, people who ordered behind us get served and finish their meal before anything shows up. We still don't have cutlery or glasses of tap water as ordered, we have to ask for this. We enquire about the food, being told our order of mac and cheese is holding up an order of oxtail and curry goat. Uh, what? Food arrives, its mediocre. The mac and cheese that supposedly held everything up is awful and tiny but awful enough that we don't bother finishing it. Mains are ok, nothing exceptional, isnt oxtail supposed to be tender and not rubbery? No sides arrive, we have to get up again and ask for the side of bread and a tiny bit of coleslaw. Real tough handling here since those are such complex items. At this point no food would taste good given the frustration of this experience. Should have gone with my instinct and had Pat's Homestyle on queen, you can always trust the ones that have been around forever.
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