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  • Customer service is seriously lacking. They repaired a puncture only to shear off one of the bolts on the tyre. Now, I understand this happens sometimes (assuming the repair dude knew what he was doing), but what makes all the difference in the world is how they handle conundrums like this. Rather than providing free or discounted parts, they put it all on me. The knife was really twisted when the guy at the front desk mentioned that they could have given me free parts had I been a long-term customer. Well, that'll never happen. They did throw in the puncture repair for free, but I've since learned I could have gotten this free somewhere else. Oh, and it would have been a nice little perk if they'd bothered to refasten the spare tyre and jack rather than leaving them rolling around in the back. Avoid if practical.
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