Just got back from Cora's on the Queensway. Oh man, where do I begin? We ordered the Theos au gratin and the Harvest with french toasted brioche with crispy bacon. Service was slow and the waitress kept apologizing for how busy it was, despite the fact that there were three wait staff a manager and the unhappy looking cashier at the front. We ordered one coffee and a tea to come with breakfast. The server returned with two coffees and the man across from us (who'd been seated a while) had yet to get his coffee. Breakfast came with no tea and bacon barely cooked. My sister put the brioche aside on a napkin and had to get up to take the bacon to the server because who knows when we might get her back to our table. She asked for the bacon crispy. Within seconds the manager had crispy bacon on a small bread plate, which the server returned to our table. How exactly did she expect my sister to eat her brioche? The tea didn't arrive. We had to ask again. The brioche was dry. The bacon was cold (as if the manager just slipped some perviously overcooked bacon and shoved it on a plate). When my sister asked for butter for her brioche the server returned and said, "I've never had someone ask for butter before." Really? Nobody has ever asked you for butter for french toasted brioche before? Perhaps evidence she's only worked at Cora's for two minutes, which is what it felt like.
When my sister said the bacon was cold (after trying to get the girl's attention for five minutes) the server looked as though she wanted to retort, so my sister handed her the plate and said I am done. The server returned with a cheque and said, "I've taken 50% off your breakfast." Seriously?? We told her to take it all off. Which she did and then returned with a takeout container for my sister's dried out fruit salad, likely a way to see if my sister would steal this part of her breakfast. UGH!
Suggestions:
The manager needs to leave the food facilitation stain (an easy job any teenager could do) and get out to the people standing in line for a table for 15 minutes when so many tables sit empty. Or he should be walking around ensuring that everyone is happy. Clearly not, given the girls in front of us did not leave tip and the gentleman behind us was also complaining.
Being busy is no excuse for being a terrible server. Forgetful and condescending.
Never again. And I am sending a letter to head office.