I had to deal with this company through my home warranty. First the guy shows up reeking of cigarette smoke. Very first question he asks is how I'll be paying the $75 service fee and then asks me to write him the check before he even starts diagnosing the problem. I had a stoppage in our clean-out drain right outside our front door. He then informs me that this isn't something my home warranty covers, asks for my check and tells me to call Roto Rooter. Whoa!!! I said, "Wait"! Even though my warranty wasn't going to cover it I still needed the clog worked on. He said he didn't have time and I reminded him that he had just showed up here for a service call. So he calls his boss and asks how much it would be to snake the clean-out. His boss says $125, in addition to the $75. Yikes! I was stuck. I wasn't going to wait another 2 days for a plumber to show up so I agreed. During the 5 minutes that it took him to locate and unclog the stoppage I decided to call my home warranty company for some information. They told me that the plumber's service fee should only be $60 seems they are now working outside of the original contract. Funny he never told me that. So the end result was I paid $185 for 5 minutes worth of work. I'm not exaggerating. He was done in 5 minutes, and left a horrible mess on my front porch. Rude, money-hungry, jerks in my opinion. Beware!