Had my consultant guy stop by today. The appointment window was 2 hours. We sat around for an hour and a half before he calls to make sure the appointment was still happening. He shows up 5 minutes before the 2 hours was up.
We asked him to start measuring. I showed him the rooms that needed to be done and notice that his measurement was very inaccurate. The room was in the shape of an L but he took measurement like it was a full rectangle, I'm sure when he did his calculation on the cost he is over charging us for the extra space too.
He then proceed to ask us the laminate we wanted from his demo and he calculated the job to be 15000, with the promo half labor and half material it came down to 7500 and some other discount to be 5800. I'm sure the price is with the extra space I mention earlier. Then proceed to say that they have the lowest guarantee price and we need to sign now or the discount he is giving us is not valid. We try to be nice and say we need to think about it but then he start pressuring us telling us that we would be dumb not to do it now since the price WILL go up by at least 600 if he leave now.
Since he was being pushy I told him we are also looking at other bids. He then start bad mouthing to us without knowing who that the other bid was not good and assume that we either had bid from their rival Express or some small company. Saying stuff like they had an F rating by the BBB and they have an A rating. And that last year alone 200 flooring company went out of business and that will be what happen if we chose any other flooring people which will result in the warranty and insurance on the flooring being no good.
Hearing that from him I thought I was done with this guy.
Thier promo was half off labor and materials, but to me it seem like they raise the price up to do this promo. All the other bid we got started at his half off around 7k and with other discount it was cheaper then his. So much for lowest price garanteee. And yes one of the bid was from Express. we ended up choosing someone else, but at least the guy from Express was easier to talk to and showed up earlier in the appointment window.
-showing up late to the appointment
-inaccurate measurements to use in his cost calculation
-bad mouthing others
-half off promo but it was a scam to get a foot in the door
-pushy atitude
Some people forget that they are earning the people's businesses. They shouldn't be talking down to their customers. And thanks to our home security and security cameras, we got this all on our harddrive.
I just noticed something. the review for Rebekah B. With five stars. There is a Rebekah C. that work at empire doing the apology reply to one stars review. Just thought that if those are the same people, are all the five stars review fake?