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  • With my husband and two (very well behaved grandchildren) we had dinner last evening at Chili's Restaurant at 9051 W. Charleston, Las Vegas, Nv. At approximately 6:15. There was one other occupied table on our side of the restaurant. After 10 minute wait our server, Shannon, came to our table and took our drink order and walked away. It was 15 minutes before our drinks arrived at our table at which time she took our dinner order. The children ordered their meal and I explained that my husband and I would like to split an entree and a salad, as we wanted to eat light because we wanted to have dessert this evening. With this Shannon rolled her eyes in disgust. My granddaughter said "wow"! Noticing the rude gesture. 20 minutes later another person brought our dinners and my grandson received a different dish than what he ordered so we explained to him and he picked it up and left our table. Taking a long time for him to receive his order he was eating off my plate as we had a busy day and the kids were hungry. He received his order 15 minutes after the three of us were finished. Our drinks were never filled, we were never asked if everything was okay. Shannon came to the table one time and all she said was "I guess the chef messed up your order". We asked for our check and I told her "I have a coupon". She turned away rolling her eyes again and said "I'm sure you do" and we never saw her again. My husband finally went to the bar tender and asked for our check. They were not busy, we again were never asked for a refill, or if everything was okay, of what we wanted for dessert as we have previously explained that we did. Being upset when I got home I called Ron, the Manager of the store to explain what happened and he said "well, things happen". I was literally speechless of his response. Did not receive a "sorry" from anyone from start to finish.
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