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  • We had a terrible experience last night at Caren's. Details: -Had a 7PM reso for Saturday night, 3 people. First member of our party arrived and was told we didn't have a reso. The same thing happened when I arrived a few minutes later. -Initially seated in back room then told to switch tables -Not clear who our server was (interacted with a total of 4 servers over the course of the evening) -Very poor service - probably the worst I've experienced in Toronto. Had to ask multiple times for water refills. Food dropped off at table but server never asked how it was. Requested ketchup multiple times from two different servers. Never offered dessert/coffee. Waited a long time for bill and then to pay. Waited a very long time for our jackets to be brought up from coat room after paying. The service was so bad, by the end of the night there was nothing we could do but laugh. (In fact we were surprised when they brought up the correct jackets.) The restaurant appeared to be severely understaffed (there was a large party in the back area) but Caren's should have considered closing the entire restaurant for the event - they obviously couldn't handle the number of customers in the restaurant. I was particularly disappointed since I'd chosen Caren's for a special dinner with an out-of-town guest. I will not be going back.
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