Make sure you call to cancel if you can't make it! The massage was great! I had lots of tension in my shoulders and upper back and could immediately tell a difference after the massage. I didn't like that the receptionist kept trying for talk me into joining their massage club. I said "no" at least 5 times. Finally I settled for booking another appointment but not joining the club. When my next appointment arrived I had a family emergency come up so the last thing I was thinking about was the massage appointment I had a made a month earlier. When the manager called to see whether I was coming I explained the situation but was still charged a $49.00 cancellation fee. This is kind of steep if you ask me and they're business has no sympathy if it costs them money, which is understandable but not so great customer service. I would've returned if it weren't for this incident.