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| - It took me a little while to write this review because I hate the idea of writing something negative but after the horrible last experience I had here if I didn't share this nightmare experience I'd feel guilty for not informing other customers, it's that bad.
In July, my puppy contracted giardia from Doggie Day Camp in this PetSmart. Yes, that's unpleasant but not my main gripe. I mean it's good for pet parents to know but I realize it's also like being mad that your kid got a cold at kindergarten; there's only so much they can control. Nor am I going to go on and on about how my dog not only contracted this illness at this Petsmart, but also the vet (Banfield) that is in this establishment, has not been able to cure it after several treatments and dollars spent. But that's another review entirely...No my biggest issue is what happened on October 4th.
So, because my dog has been blacklisted with giardia, she can no longer attend Doggie Day Camp until she's better. Again, not a big gripe, not even unreasonable on there part. They don't want other dogs to get it; fine. I was planning a trip to Las Vegas to celebrate my sister's 21st birthday and of course a big issue was "What am I gonna do with my giardia-infected dog?" So I walked in to the Pet Hotel and explained my predicament. The two men there were nice and assured me that most-likely it wouldn't be a problem to board her if she's kept away from other dogs. That made sense. The next day, (this is a week in advance mind you) I called to make the reservation. No questions regarding my dog's health (unless you count her shot record, which they verified with my vet who presumably made no mention of the giardia). It wasn't until the woman asked me if I wanted to do Doggie Day Camp that this even came up. Looking back, I should have lied. I told her point blank "I don't think she can do that because she has giardia. But I was told she could be boarded if she's kept away from other dogs. Is that okay?" I don't honestly remember her exact response but it did NOT consist of "Oh, let me check and make sure because I would hate to have her turned away day of your trip." Instead, she booked my dog so I assumed it was fine.
I showed up to board my dog. It was some of the same staff members as when I took my dog for Doggy Day Camp and they were super nice and even said "We were just talking about her! She hasn't been here in awhile." "Yeah, that's cause she's been battling giardia." I confessed for a third time to these people. The girl looked concerned and said. "But she's better now, right?" And I said "No she still has it." Suddenly she had to make an urgent call to make sure it was alright to board her. After fifteen minutes of waiting she got of the phone. The verdict? "I'm sorry, we can't board her."
WHAT!?!?!?! DAY OF MY TRIP YOU TELL ME YOU CAN'T BOARD HER!!! WHAT THE HELL AM I SUPPOSED TO DO WITH ONLY HOURS UNTIL I LEAVE???? WHEN I MADE THESE ARRANGEMENTS A WEEK IN ADVANCE??? AND I've said every step of the way that she has giardia! I tried to do the right thing! But I guess I should have lied. Clearly that's what the other jerk did to get his/her dog in that ultimately gave it to my dog!!!! It's not like I boarded my dog for the fun of it- I was leaving that DAY! AND you talked to my vet (that's in the same damn building!) to verify her shots! Why on earth didn't it come up then? It was a nightmare. I ended up on the phone with what felt like every pet boarding place in Scottsdale a mere hours before going on my trip. After making probably at least six calls I found a vet that would take her.
AND BY THE WAY!!! This other Vet that I ended up boarding her at ran a giardia while I was in Vegas per my request and it was NEGATIVE...in fact, they speculated that it had been out of her system for MONTHS!!!! MONTHS!!!!
Seriously Petsmart? This is unacceptable. I wish I could give you at least 2 stars for your nice staff and the fact that my dog was happy there but unfortunately no amount of kindness will ever make up for a lack of education and sure she was happy then but the events that followed caused her and I both a great deal of misery. Spare yourself a similar fate and DO NOT GO HERE! I won't even shop here again!
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