One of my springs broke on my garage door. I spoke to adrian on the phone and he recommended that I replace both which I fully agreed with that if one broke the other would soon break. I did not feel like I was up sold at all which others try to all the time. I was given a fair price for both jobs. The service guy was happy, friendly did a great job and adjusted some other things that he really didn't have to. My garage door runs better now than it ever did. It was herky jerky going up and down since I bought the house and now it is super smooth. I read a lot of reviews here before calling and there is one that is really bad that honestly almost scared me away. Don't let it, these guys are good, call them. It must of been done by one of their competitors