I wish the food was as good as the decor!
We live in the area and were excited about trying out what could have been a neat little place close to home. We were both disappointed.
We ordered a Shroom burger and a chicken panini and requested 1/2 & 1/2 fries (half regular and half sweet potato) as sides for both. We also decided to split a cinnamon roll.
We were the first to order in a long line of people coming in for lunch. The table that ordered behind us got served first. Normally not a big deal (maybe their food was quicker to prepare), but we could clearly see our food sitting on the shelf under the heat lamp waiting to be delivered.
The fries that came with both sandwiches were regular fries and not 1/2 & 1/2. Instead of just bringing us a side of sweet potato fries while we started on our food, the server took one of our sandwich plates back to the kitchen (for yet more hot lamp time!) to change the fries.
I requested the burger be medium and it was pinkless and dry. The mushrooms were tasty when I picked them out with a fork, but there were entirely too few of them to make a difference when combined with the bland bun and overcooked meat.
The chicken sandwich had some sort of cheese or something on it that had congealed into a mass with the chicken chunks. I'm assuming because it cooled down while sitting around waiting to be delivered and while it was heading back to the kitchen to get the correct fries. The red pasty spread on the panini bread wasn't good either.
The cinnamon roll was nice to look at, but was dried out inside and pretty tasteless.
When the server came around to clear our plates (with lots of uneaten food on both plates) I told her about each of our issues and was offered an unapologetic "Gee, I hope you come back again because we'll do better next time" or something along those lines.
I doubt we'll be going back. A new place should be concerned about an unfavorable review and making things right. I get that places have off days, but when there's an off day a genuine apology should be given and an effort made to make the experience better. In my opinion, no effort was made to satisfy either of those conditions on this visit.