| rev:text
| - If you want to get to your destination on time . . . or to the same destination you paid for, you might want to pass on US Airways.
After 4 hours waiting while they did maintenance, they finally cancelled the flight. It happens, just an inconvenience; rather get a new flight than have the plane fall out of the sky. However, how customer service handled it afterwards is where the star rating begins to plummet.
After being herded into a line, a single clerk began to help re-book flights. Every now and then a second clerk would pop in and help, which was a good thing because one customer had the line tied up for over an hour. After three hours, I finally reached the CS clerk. No flights to Milwaukee that day, or the next in fact. Well, I guess I could fly to St. Paul. It's in the same general region of the country. "We don't fly there . . ." interesting, I thought, showing him the flight that was sitting (delayed) 4 gates away. Of course, after ten minutes of tapping on the computer and answering phone calls, he learns the flight closed their doors five minutes ago. How nice it would have been to be on the flight had there been several clerks handling re-booking. But oh well.
As my clerk struggled to locate a flight (because of his lack of proficiency on the computer system and perhaps gap-filled knowledge of the booking procedure which included him asking me if I knew the airport codes for airports in the Midwest) we eventually fell upon a flight that would dump me in Chicago at 1 a.m. Well, heck, an entire day of vacation wasted in the airport, but at least I would be landing somewhere in the Midwest. My flight was booked and I had a four hour red-eye drive from Chicago to Central Wisconsin to look forward to.
Can't complain about the flight. The plane went up, about halfway into the flight I got a cup of water, and the plane landed. Anytime I get off a plane I feel like I cheated death, so 5 stars for that.
Now to pick up my luggage and drive until the sun comes up. Wait, what? No Luggage. And right when I was feeling like I may be able to give US Airways a two star rating. Well, at least I can get a little sleep before driving, pick up my bag in the morning and be on my way. Surely given the circumstances, US Airways would give me a hotel room for the night, thought I. Well, thought wrong, did I. They saw no reason I should need a hotel. Your bag will be here by 5:30 a.m. and that's only four hours from now!
So, add a last minute hotel in Chicago to the 3 meals I had to eat in the airport and I've spent half my entire week's vacation budget. Thanks US Airways! To give them their props, I did get a 5:30 a.m. call to inform me my bag was at the airport. I'd only fallen asleep an hour earlier, so I didn't begrudge the interruption that much.
In conclusion, I understand that flights get delayed, rerouted and cancelled. That's part of the business a traveler needs to be prepared for. But incompetence and horrible customer service with no regard for the customer is not.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)