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  • My experience with Frank's Auto Body was nothing but phenomenal. I went in after I was told by the VW dealership that in order to fix my taillight from popping out they would have to remove the entire rear bumper for over $100+. Lisa was amazing! She came out to my car, popped the trunk and immediately found the problem. She took a picture in order to consult with someone in the shop and then explained to me that I needed a specialized bolt that was designed to avoid removing the bumper and even showed me the bolt on the other taillight. Then not only did she order the part for me, she also offered to install it herself for free. The cost of the part was less than $5 and it took 2 minutes to fix. Even more than that, she was so polite and helpful that when I tried to tip her generously she graciously refused (3 times!) explaining how her primary goal is to help and it was enough to know that I was a satisfied customer. I know this was a minor issue, but based on this experience I would never hesitate to return or recommend Frank's. Lisa deserves a gold star of excellence, I'm very grateful for all of her help. FYI I was originally referred to them by Sunset Auto Imports Service down the road, and when I thanked them for the referral due to my positive experience they said that they consistently hear positive feedback from clients they have referred there.
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