The spa was running a deal $99 plus 20% gratuity. My girlfriend and I went to the gym ($25 a day) the night before and checked with the spa to find out their schedule for the next day. I called down the next morning and she booked an 80 minute Swedish massage ($200 value) and I booked a 50 minute Visibly Brillance facial ($190 value). The person on the phone asked me to bring the coupon from the room.
We arrived 15 early to check in and get our locker. As we are checking in the front desk employee told us that each coupon is only good for one person and we needed another one for both of us to get the discount. There are four people in a room so if that's the case they should put 4 coupons in the room. Luckily my girlfriends brother had a room too and brought his coupon right down to us. Once we checked in we both went to change into our robes. As soon as I changed I was summoned back to the front desk. I was told that I had to choose at least $200 of service to get the deal or would be charged the full amount for services. Annoyed, I quickly chose the French polish add on ($10 value) but told them I wasn't interested in actually getting it done. I am not sure why when I booked the appointment or checked in no one mentioned the requirement to have at least $200 of services While sitting in the relaxation room a different front desk employee told me she consulted with the aestheticism and wanted to change my facial to the 50 minute therapy facial ($235 value). I agreed to that. The idea of a spa day is to relax and so far it was not happening. I did appreciate her sense of responsibility to make things better.
The best part was the facial. Lauren was amazing. She asked questions about my skin, issues I have with it and what I currently use. She examined my face with a light and the explained her recommendations for the facial. During the facial she did not talk, except asking if I was doing ok during the microdermabrasion. She took her time and ended with a recommendation sheet (spa requirement I think). She was great.