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  • I've been very pleasantly surprised by most HIE properties, but this one was a real disappointment. The list of problems include: - we booked a room with a King bed, and got one with 1 queen. - when we mentioned that at checkin, the desk attendant argued with us about what kind of bed it was, which it's pretty obviously a queen. - the sheets are threadbare and really not up to the normally-luxurious standards of HIE. - the pillows, even the "firm" ones, are as soft as a bag of laundry. When we asked for more, we were told they were out. - the coffee maker doesn't work. - the smoke detector is hanging from the wall by a couple of wires. - the shower has a particularly slow drain. Now, some of these are nitpicks, I know, but the lack of interest on the hotel's staff to address these issues has been a serious disappointment, and I really feel like we're staying at an overpriced Super 8 rather than a Holiday Inn Express, which, as I've said before, has normally been a real pleasure to patronize.
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