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  • Well.... this makes me sad, but Cheddar's in Charlotte is only getting 2 stars from me and it's solely based on service. I was in town for a meeting and a few of us decided to grab a bite before I left town. Everyone agreed on Cheddar's because we typically enjoy the food and you can't beat the prices. We were seated immediately, but we sat in our seat for about 25 minutes before a server came by to introduce themselves or get drink orders. Two members of our party were there before we arrived so that was about 30 minutes. A hostess came by an apologized to us and said she'd have the manager take care of our appetizers for the wait. Later our server came by and he was very nice. He was apologetic, but he didn't have to be. We weren't seated in his section, the hostess asked him to take care of our table. The food was good. I usually get the Key West Chicken and Shrimp, but this time I ordered the Mango Talapia with carrots and broccoli casserole. I also had edamame. Everyone at our table was pleased with the food. The group seated behind us encountered the same problem. They hadn't placed drink orders or met their server. The group complained and we shared that we'd just encountered the same issue. Cheddar's was surprisingly over staffed that day. Everywhere you looked there was a server, but apparently the section assignments were wrong. The manager came out to the group seated near us and began to explain as well as help the servers get orders. By this time, we'd all finished our food. We were patiently waiting for our bill, while we watched the madness unfold behind us. It took us another 15 minutes to get our bill and the appetizers had not been comped. Everyone was ready to go and paid quickly without even bringing up the promise the hostess made earlier. I think the food is always good at Cheddar's, but this is the first time I've experience such poor service with so many servers on staff. Stop by if you have time, seriously, about 2 and half hours is required.
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