The food is good because of the name, but the service is horrendous. I've used the drive-thru multiple times and have had to wait 30+ minutes. Yesterday, I waited for 45 minutes for a standard meal for 2. Once we finally got our order, the order was incorrect and they forgot to give me the bread that came with my salad. It will be a long time before I return to this Portillos and would not advise anyone to go here. Stick to the Chicagoland locations. Champaign is a huge disappointment.