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| - Ok so get ready y'all because I have a HELL of a lot to say about this particular Merry Ann's and the hostile waitress that likely is the subject of multiple of the other negative posts on here. If I could give a rating that took away the overall number of stars for this location, I would. It actually pains me to give such a review because I've actually had several great memories at this diner, but one of my experiences was so scarring that I feel obliged to share it lest my blood boil over.
Without further ado...I ordered an omelet and a waffle, the subtotal of which would have come out to $11.50, and that's rounding up. Personally, I am a college student who disciplines herself to spend strategically yet I am not normally stingy when it comes to tip, because I recognize that waiters and waitresses should not be taken for granted. They work hard, and I respect that and I ALWAYS say thank you (both verbally and financially).
I couldn't believe the price I saw on the receipt, which wasn't itemized and thus eliminated all details of the individual items, so I went out of my way to respectfully raise inquiry regarding the subtotal that seemed way too high to be accurate. I had even checked the prices on the menu beforehand, so I was extremely confident in my evaluation. The waitress, elderly and tall, told me it was accurate. That was straight up a fat lie. I find it difficult to believe that the tax would be 1/3 of the subtotal at nearly $5... Upon seeing that I gave less tip than she was hoping for, she asked me if the service was terrible. I did not want to be rude and instigate any further conflict, so I said "It's okay don't worry" because she was already extremely rude and crude to me and my friend. Truth is, the service sucked shit. We waited so long to be attended to, I finished my water before ordering and not once was it refilled, I had to ask for a box while paying. There were just too many complaints that I could have rattled off to this woman.
THEN, she stunned me to my core. I have never been treated with such disrespect and contempt in my entire life. She screamed "That waitress works damn hard, why don't you think about that huh?" I was so shocked at her screaming at me in the middle of the restaurant that I just stuttered "I'm sorry" and my voice trailed off as she screamed again "SORRY MY ASS!" My friend and I just stood there, I was about to cry, and I was in shock that this waitress was cussing me out. I understand she did not have the full information and that I could have explained better, but NONE of what happened warranted her to swear at me like I was the scum of the Earth.
To wrap up, I want to share this post not to discourage any of you from supporting this restaurant, the staff, or the franchise. I am sharing because I am honestly emotionally wounded by this unfortunate experience and have thought about it for hours now after the fact, and I wish it we had both handled it more effectively. I have learned my lesson, but I am positive that she did not reframe her perspective. My hope is that she will realize not to judge others without taking the time to get to know them and write them off as another college student who doesn't give enough tip just because. Thank you for reading this post; hopefully you have a better experience here.
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