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  • I went to Bake Code on July 14 at 8:30pm. I had called 1 hour before my arrival to confirm if they had any more Molten Salted Egg Yolk Croissants and the man I spoke to confirmed that they had 4 left. I asked if he can put it on hold for me and I will arrive in an hour to pick them up. I even offered to pay them over the phone via credit card to make sure they weren't sold. He said it would be okay and he would hold them for me and hung up the phone. When I arrived an hour later I told the woman at the counter that I had called and placed four of the croissants on hold. There was definitely a language barrier because instead of checking the back, she pointed to the display where they were. I noted that there were only two left. After grabbing those ones (before they got sold), I went back to the counter and explained once again that I expected four of them because I called and spoke to a man who said he would put them on hold. She looked around briefly for them and came back and said there was nothing on hold. I saw only one man working this whole time I was in the shop and pointed out to her that he must have been the person I spoke to. She neither confirmed or denied it nor did she ask him or have him speak to me and merely apologized. I was extremely disappointed in the level of service at Bake Code. Not only did I make sure to call in advance, they promised to put them on hold. The person who I spoke to didn't even speak to me. While the croissants are good (though somewhat overpriced at $4.90+tax each), this experience left a bad taste in my mouth and I'm not sure I would return.
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