From the time I sent a quote request online to the installation, the entire process was smooth and all of my interactions were positive! Jim responded to my quote quickly and he set up an appointment convenient for me. He gave an assessment of my vulnerability points in my home and made recommendations. I didn't feel "sold" on extras. Nick the installer was on time and friendly and very informative with the system. I just got it installed and my peace of mind is 100xs greater! Thanks!