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| - I've been doing business with Foto Forum for about 8 months now, and I've always gotten great customer service, and advice from the folks there. Just recently, I had an experience that pleasantly surprised me. I'd purchased a Promaster CF card from them in January. I used it for a while, but then it got corrupted somehow. I switched to another brand that I had on hand, and took the Promaster back to FF. They exchanged it for another after verifying that it was a bad card with no problems. I stuck the new one in my camera case and forgot about it until a couple weeks ago. (I may have formatted the new one in my camera, I don't remember at this point) I pulled it out to use it for a firmware update, and found that neither my camera or computer would recognize it. So, I took it back to FF. They tried to format it in one of their cameras, and it wouldn't function for them either. With no questions asked, they not only exchanged this CF card for a new one, but they also upgraded it to the new "Extreme" CF that Promaster makes. In other words, they exchanged a $60 CF card for a $140 card without any hassle or paperwork. That's the kind of customer service I really like.
One side comment: The people behind the counter at FF are photo geeks (and I don't think they'd be offended by that) who happen to work in a camera shop. Meaning they're incredibly knowledgable, and more than happy to help, but maybe not overwhelmingly polished and "salesman-like". I've dealt with all of the gentlemen working there currently, and can't think of a single negative thing to say about any of them.
Regarding pricing: I research everything I buy before I make a purchase. I know that I can beat the prices at FF on many items by ordering online. The difference is generally fairly small though, and I feel that it's worth the extra 1-2% to purchase locally, and have the access to such an incredible knowledge base that the folks at FF have to offer.
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