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  • My husband was shopping for a new used vehicle when his truck decided it didn't want to work anymore, so we went to Bobby Rahal to look at their used vehicles. We found one, a BMW X3 2008 in our price range with a warranty and purchased it. The next day lights started coming on the dashboard and it threw a code (we checked it with our reader). We called the warranty people (who were off because it was Columbus day), once we finally got a hold of them they set an appointment at the BMW dealership. We kept the appointed and received a call telling us on a $11,900 car there are $6400 in repairs. The car had passed inspection in September. This was not an as is car. To end my story, the car is still in the shop, and we have had very little communication with the dealership or the warranty people. The shop that has the car told us no one is returning his calls either. I know this is a high end dealership and we bought used, but I thought that with the reputation and cost of the vehicles we would have better customer service. No communication and 1/2 the price of the car wrong within a day after purchasing the vehicle? I am so disappointed with this company. I don't know how they treat people who purchase new, but we have had nothing but problems and it seems no solution in sight.
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