This is probably the largest silver supply store in the valley. I have been there several times and each time has been the same no matter which employee you get. At the end of your shopping trip you just want to leave ASAP because you feel like you are making them do something they don't want to do, and that comes with a big dose of bad attitude. I have been over charged once and found it before I left, I've been given the wrong silver item and didn't catch it before I got home and recently I've been given the absolute wrong information (by the owners wife) on a potential product purchase. Needless to say I'm going to be resupplying my silver stock thru the internet. This review is based on several trips to the store not just one or two.
Edited 4/22/16
Seems the non jeweler has the place figured out. I'm glad you have a great experience when you go into Lonnies but I can assure you that you would not walk into another business that is your expertise and act like a dummy so you can get good service! BTW I drive to Flagstaff to go to a little store called Thunderbird Supply and they give better service than Lonnies also.