I brought in three rugs for cleaning, one for mending, and just received them back. The colors are back to bright, and they feel really soft. (I had forgotten that the fringe on one was light beige ... it was filthy when I brought it to the store for cleaning.) Friendly customer service. It's a little pricier than two other shops I've used, but they did a *MUCH* more meticulous job on the repair of the border than I've had elsewhere, and I would come back here.