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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Cracked my Galaxy S6 screen when it fell from a moving bicycle onto the pavement. Screen was shattered with glass shards sticking through the protective film I had installed on the glass. It was a mess. I called around and found a 3rd party who could replace the glass for $140 but my warranty would be shot and I would be without my phone 24-48 hours and that is after waiting for them to order the glass. My insurance deductible was $200 and I was willing to bite the bullet for OME parts and to maintain my warranty. When I walked into this Sprint store, Zeppelin (yes, like the rock group) approached me and after checking with the repair team in the back and my account, offered me in-store repair, while I waited. To compensate for my deductible, he stated that I would be eligible for $200 worth of in-store accessories. Yes, I would still pay $200 but I would not only walk out with my phone, repaired with OME glass, but $200 in accessories. I chose a new, top of the line phone case and a Harmon-Cardon Bluetooth speaker. Entire process took less than an hour. This store exceeded my expectations in customer service and options. Thank you, Sprint Mesa on Baseline and Power for making it so easy. Cheers!
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